Introducing:

NorthX with Webex

Elevate your business with seamless call connectivity, secure messaging, and effortless collaboration. Designed for today's dynamic teams, it’s the go-to platform that keeps your workforce connected, productive, and secure—no matter where they are.

Webex Video Courses

Webex Essentials

This course brings together the key highlights from various individual Webex courses into a single "essentials" or "fundamentals" course. The goal is to provide users with a broad overview of Webex’s capabilities before they explore more in-depth courses on specific topics as needed.

Free

Getting Started with Webex

Download, log in, and gear up your Webex client with your own personalized touches and settings.

Free

Voicemail Basics

Listen to your voicemail and record your greeting, right within the Webex client.

Free

Webex Calling

Webex Calling lets you make, receive, and manage phone calls directly from your computer!

Free

Messaging, Spaces & Teams

Learn the ins and outs of messaging and collaborating- from direct messaging, to creating dedicated spaces and teams for your work.

Free

Webex Meeting

Schedule and host efficient and engaging meetings with Webex Meeting! You can easily share content, hold in-meeting polls, and record meetings. Webex's AI Assistant can also capture meeting summaries, action items, and transcripts for later review!

Free

Webex Customer Experience for Call Agents

Webex Customer Experience is designed to provide significant contact center capabilities such as call queue management, call agent management, and analytics. Agent users of Webex Customer Experience can use the Customer Experience tab of the Webex app to join or unjoin queues ,set Agent status, and manage calls.

Free

Webex Customer Experience for Supervisors

Webex Customer Experience is designed to provide significant contact center capabilities such as call queue management, call agent management, and analytics. Supervisor users of Webex Customer Experience can use the Customer Experience tab of the Webex app to monitor call queues, monitor and communicate with individual agents, and view analytics on agents and queues.

Free

Webex Customer Experience for Administrators

Webex Customer Experience is designed to provide significant contact center capabilities such as call queue management, call agent management, and analytics. Administrator users of Webex Customer Experience can use the Customer Experience tab of Webex Control Hub to manage Call Queues, individual Agents, and Supervisors.

Free

Webex Auto Attendant

Auto Attendant is an automated Attendant receptionist service for users of NorthX with Webex. It answers incoming calls automatically and offers callers a menu of customized options.

Free

Clerk Chat: SMS Communication Essentials

Clerk Chat is a platform that enables personalized and automated communications with customers and employees through texting.

Free

NorthX Telephones

Yealink T54W for NorthX Users

The Yealink T54W desk phone is an ideal mid-level model for professionals and managers. The T54W supports a variety of features, including holding calls, transferring calls, and managing conference calls. Users can connect Northland-supported headsets to the T54W either by wired connection or by wireless Bluetooth link. It is also compatible with hearing aids.

Free Course

Looking For User Manuals Instead?

5-STAR LOCAL SERVICE

Our local response team consists of highly trained employees experienced with every product and service Northland offers. 100% of our employees are local professionals who answer your call 24/7 and go the extra mile to set your business up for success.